What section is my pair of tickets located in? Can I select my seats?
The tickets are the Best Available, Upper Level. Unfortunately, you cannot select your seats.
I selected the wrong city, what do I do?
Unfortunately, no refunds or exchanges are available.
How do I redeem my pair of Bruno Mars tickets?
After completing your contribution payment through enterprise.indiegogo.com/HeinekenCities, you will receive two emails: 1) A receipt from Indiegogo.com confirming the successful processing of your $150 contribution to one of the projects, and 2) An email with instructions for ticket redemption within 24 hours.
If you do not receive redemption information to the email address provided at checkout within 24 hours, make sure to check your spam folder, then email email@example.com.
Are the tickets digital or physical?
All tickets are physical and will be mailed to your provided shipping address. There is no way to change the tickets to a digital version.
I need to change my shipping address. What do I do?
Email firstname.lastname@example.org if you need to make a change.
If these are for charity, is my contribution tax-deductible?
It is unlikely that your contribution in exchange for tickets will be tax deductible. See the Terms & Conditions for details.
Is there a number I can call if I have questions?
You will receive an email to the address provided at checkout within 24 hours of your transaction with instructions for redemption. Email email@example.com with any questions.
My question wasn’t answered above, who can I contact?
For questions about how to redeem your tickets, email firstname.lastname@example.org.
For questions about the National Trust for Historic Preservation projects, email Cities@savingplaces.org.
For questions about the Seal Legacy Foundation, email Phil@SEALLegacy.org.
For questions about Indiegogo’s platform, visit the Indiegogo Help Center.
For Heineken Corporate Relations, email email@example.com.